Recent Projects
IMG Artists
skills: research, usability testing, strategy, analytics, IA, interaction design
problems addressed: improving sales, reducing administration
ABRSM
I’ve completed a number of research, design and strategy projects for ABRSM’s various web presences, and created a roadmap of digital strategy.
Research example: while visiting ABRSM’s offices, I accidentally overheard some of the support phone calls made by customers using a booking system on the web. At my suggestion, usability testing ‘think-aloud’ sessions were conducted with new and existing customers, resulting in usability improvements to the exam booking system.
skills: IA, card sorting, usability testing, research, strategy, analytics
problems addressed: digital strategy, improvement of site+booking system
Amnesty International
I conducted a lengthy research project into the user base of their site, including surveys, interviews, strategy workshops, and competitive analysis. The work was summarised into detailed personas and vision documents.
skills: research, analytics, strategy, usability testing
problems addressed: understanding users
WaterAid
For the creation of a new UGC appealing to industry users, I conducted strategy workshops to roadmap long term goals, created an interface, tested it, and conducted feedback research internationally.
skills: research, strategy, interaction design
problems addressed: visualization, community building
McGraw Hill
skills: prototyping, IA, search interface, interaction design
problems addressed: search faceting, presenting print content in a digital context
Governor
skills: interaction design
problems addressed: conversion rate
Brill
skills: interaction design, Axure prototyping, IA
problems addressed: search faceting, designing bookmarking features
McGraw Hill
skills: prototyping, IA, search interface
problems addressed: search faceting, making metadata useful, making graphs interactive
Alliantist
skills: interaction design
problems addressed: information visualisation
Sussex and Surrey Probation Trust
skills: usability testing
problems addressed: understanding the experience for new users of internal-facing software
Learning Futures
skills: IA
problems addressed: website structure
Brighton and Hove Bus Company
skills: usability testing, analytics, surveys
problems addressed: website usability
TUI Travel
skills: IA, expert review
problems addressed: website usability
Now imagine how good it would be if you could tell it where you were going to be in advance so that it could suggest things that are in your path.