I just *underpaid* my tax because of a poor interface

February 23, 2011

What if thousands of people were underpaying their tax by accident, and getting fined for it later? I can’t be the only one. Paying your tax as a self-employed person is never fun. Some years ago I switched to a stricter accounting regime in order to ensure I was saving the correct amount of tax... View Article

Thoughts before buying the new Kindle

November 1, 2010

As I’m pretty close to getting one of these (I’ll admit that the new pricing pushed me over the edge), I thought I’d make some notes about the experience of reading books, and review after a few months of getting a Kindle. My feelings about a book are intimately linked to how far through it... View Article

o2 – a case study in how to confuse and annoy

August 12, 2010

I’ve just been sent an email about a tariff change to my iphone contract: bad news apparently, they’re ditching unlimited data. There was a link in the email to a PDF that describes how the new pricing works. I’ve screengrabbed a bit of the PDF. Can anyone figure out the new pricing without tilting their... View Article

Awesome: Dropbox lets you vote on improvements

August 6, 2010

I’ve recommended dropbox to a lot of people, but groups who start using it usually end up wondering if they can really afford to pay quite so much for every single user ($99 p/a). When exploring the pricing on their site, I came across this voting system. I hope they act on it: its a... View Article

UX in a Venn diagram nutshell

August 1, 2010

(taken from the excellent XKCD) Nothing quite illustrates the discrepancy between what users get and what they want like this diagram.

Tablet use, as predicted 10 years ago

July 6, 2010

I’m reading Scott mcclouds rather excellent “Reinventing Comics”, written in the year 2000. In the chapter on the future of digital media, I spotted this panel. This is prescient given what Ive seen from my 2 year old: her primary mode of interaction with computers is touch based, thanks to my wifes iPod. Keyboards really... View Article

There’s no going back from RSI: invest in your ergonomics now!

March 22, 2010

As someone who’s had some really painful RSI, I’ve found that the typical office worker’s desk arrangement makes me wince. Every day I see poor posture and desk arrangements that are destined to cause people pain. RSI is not something that most sufferers ever fully recover from. Once it happens, that’s when people start taking... View Article